Being in the clothing industry, it involves ever searching for new, cheaper and better suppliers. We always experience bad service in this regard.
There we are looking for printing quotations. Phoning and emailing printers, in some instances visiting their offices. These all costs money.
What do we get? Some of these entities don’t even respond to our emails or return calls. We end up having to be the one’s making follow ups. Us the potential clients begging for quotations!
What to do not to get business
- Not respond to emails
Please respond to your emails. If you do not understand the contents of an email, give the potential client a call.
- Not indicate response time
It is best to give an indication of when you will furnish the potential client a quotation. If you don’t, the client could bug you with follow-up calls and end up getting annoyed with your uncertainty.
- Unfriendly reception
Your reception or whoever is responsible for preparing quotations should nicely and properly brief inquirers of what is needed to furnish a quotation.
- No communicating processes
It is possible that a client’s query won’t get replied to in time. If that is the case, inform them beforehand.